GDPR Compliance

Your Rights Under GDPR

The General Data Protection Regulation gives you specific rights regarding your personal data. crater-hub is committed to upholding these rights.

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

How We Process Your Data

We collect and process personal data only when we have a legal basis to do so. This includes:

• When you have given consent for specific purposes
• When processing is necessary for the performance of a contract with you
• When we have a legal obligation to process your data
• When processing is necessary for our legitimate interests

Data We Collect

We may collect the following types of personal data:

• Name and contact information
• Service enquiry details
• Property location information for service delivery
• Communication history

How Long We Keep Your Data

We will retain your personal data only for as long as necessary for the purposes set out in this policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

Making a Request

If you wish to exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).